Shipping and returns
Gravity Video Warehouse offers a competitive shipping rate, as well as a great discount on shipping for multiple movie orders.
Most orders are shipped out in 2 business days or less. Some orders may be sent in multiple shipments, so please verify your tracking numbers to check how many shipments you should expect. Most orders are sent via U.S. Mail, but on occasion we may select to use either UPS, Fed Ex, or DHL, based on order variables. You will receive a shipping confirmation from our site when your order has shipped.
If there are any problems with your movies, please contact us at firstname.lastname@example.org. We offer a no-hassle return policy.
Used videos returns: We guarantee all previously viewed movies sold for 30 days after you receive them (by the tracking number) provided it is postmarked for return by the 30th day, and will exchange it for any other movie of equal value, refund your money, or a combination of both, if there are any problems with your videos. A refund will consist of your full payment, including the original shipping paid for your movie. To receive a refund, contact us at email@example.com and we will send you a pre-paid envelope to return your movie.
New videos returns: All New videos may be returned unopened only for a full refund minus shipping, if you happen to change your mind about the movie. If we make a mistake, we will pay the return postage, as well as send you the correct movie (It’s never happened though, so skip past this!)
Returns are accepted in the same condition they were shipped. Unopened returns postmarked within 90 days of delivery date are eligible for a full refund, or exchange for an item of equal value. If the buyer has any reason to return an order within 30 days where the product has been opened, the buyer may only exchange it for the exact title the buyer originaly purchased. If there are problems with items sold as “Used” or “Previously Viewed,” it may be exchanged for an item of equal value, or receive a full refund. To help fight piracy, we only allow a maximum of one returned transaction per order. Please contact us at firstname.lastname@example.org system to return any order.
If you happen to receive a non-working or factory defective product, we will replace it free of charge. You should follow the same steps above for the return. Your replacement will be dispatched immediately upon receipt.
If you have any questions before or after ordering, please contact us.
Gravity Video Warehouse is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party under any circumstances, including names, email addresses, street addresses, phone numbers, or order details. We do not store any financial information on this site. All financial information is stored with our secure payment processor, and not on this site.
Reasons we may use your personal information, such as address, name, or phone number:
1. To contact members who select to receive our newsletter to periodically notify them about new special offers when completing checkout. If you want to be removed from the contact list, please send your request to email@example.com.
2. To communicate with distributors to ensure prompt delivery of your purchases.
3. To maintain accurate accounting records on our server.