Shipping and returns
Gravity Video Warehouse offers a competitive shipping rate, as well as a great discount on shipping for multiple movie orders.
Most orders are shipped out in 2 business days or less. Some orders may be sent in multiple shipments, so please verify your tracking numbers to check how many shipments you should expect. Most orders are sent via U.S. Mail, but on occasion we may select to use either UPS, Fed Ex, or DHL, based on order variables. You will receive a shipping confirmation from our site when your order has shipped.
If there are any problems with your movies, please contact us at firstname.lastname@example.org.
We have a 90 day zero questions asked money back guarantee. You can absolutely return any movie, any time within 90 days of your payment date, and get a full refund. All you have to do is shoot us an email, we send you a pre-paid label, and you mail it back.
That’s right, zero questions asked.
Order the wrong movie? Zero questions.
Does not play perfectly? Zero questions.
Stepped on it and broke it? Ok, how many times do we have to say it? ZERO questions!
We guarantee all previously viewed movies without question for 90 days, and will exchange it for another copy of the movie (if atailable) or refund your money. A refund will consist of your full payment, including the original shipping paid for your movie. To receive a refund, contact us at email@example.com and we will send you a pre-paid label to return your movie.
If you have any questions before or after ordering, please contact us.
Gravity Video Warehouse is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party under any circumstances, including names, email addresses, street addresses, phone numbers, or order details. We do not store any financial information on this site. All financial information is stored with our secure payment processor, and not on this site.
Reasons we may use your personal information, such as address, name, or phone number:
1. To contact members who select to receive our newsletter to periodically notify them about new special offers when completing checkout. If you want to be removed from the contact list, please send your request to firstname.lastname@example.org.
2. To communicate with distributors to ensure prompt delivery of your purchases.
3. To maintain accurate accounting records on our server.