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It's the Christmas season, but Christy Byrne (Tate Donovan) hasn't felt much joy since his wife died. When business brings him and his two children from Nova Scotia to New York City, his all-work attitude causes a fallout. Meanwhile, Catherine O'Meara (Anne Heche) is finding her "Look Up" project for a Manhattan art museum personally challenging. The project urges New Yorkers to look upward and experience the holidays in a new way—a difficult notion for a woman struggling through her third Christmas since losing her husband to cancer. Although their paths cross often, Catherine and Christy remain emotionally isolated until a crisis draws them together and they rediscover faith, hope, and love.